Frequently Asked Questions

Direct Support
Tel: 0121 796 1881

How do I cancel a season ticket?

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you can apply to us to cancel your Season Ticket at any time and request a refund of the unused value of your Season Ticket by writing to us at

We will confirm to you by email the date when your Season Ticket will cease to be valid, and we will refund you an amount equivalent to the period from the end of the month the Season Ticket is cancelled to the end of the validity of that Season Ticket.

The refunded amount in respect of the unused time on your Season Ticket will be pro rata to the original duration of the Season Ticket purchased. For example, if your refund relates to a period of 15 days unused time having purchased a 30 day monthly Season Ticket the refund will be 50% of your original payment less an administration charge. The administration charge is £35

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